Reference

Terms Conditions at prime2

These terms govern how you use your prime2 account, make deposits through bKash, Nagad, or Rocket, request withdrawals, and access the lobby.

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prime2 Terms Conditions at prime2
HOW WE PROTECT YOU

Data Handling and Account Security Under These Terms

These terms commit us to specific practices around your personal data, account security, and how we store transaction records. Below is a breakdown of what we do and what rights you hold under this agreement — all grounded in processes you can verify by contacting our support team.

Data We Collect

We store the information you provide at registration — name, email, phone number, and payment details for bKash, Nagad, or Rocket. Transaction records are kept for the retention period stated in our privacy policy. We do not sell your data to third parties.

Cookie Usage

Our platform uses cookies to maintain your session, remember login preferences, and measure how pages perform. You can manage cookie settings through your browser. Blocking essential cookies may prevent you from logging in or completing deposits through your mobile wallet.

Account Security

You are responsible for keeping your login credentials private. If you suspect unauthorised access, contact support immediately so we can freeze the account. We use encryption on all data in transit and at rest, and we verify withdrawal requests against your registered payment method.

Data Retention

We retain account and transaction data for as long as your account is active, plus a post-closure period required by applicable regulation. After that window, personal data is anonymised or deleted. You can request a summary of what we hold at any time through support.

Your Right to Request Changes

You may ask us to correct inaccurate personal data, restrict processing in certain circumstances, or delete your account entirely. Submit the request via live chat or email, provide identity verification, and we will act within the timeframe stated in our privacy policy.

Who to Contact

For any data or terms concern — whether it relates to a failed Rocket withdrawal, a disputed transaction, or a data access request — direct your query to our support team. Escalation paths are available if your initial query is not resolved to your satisfaction within a reasonable period.

TERMS HELP CHANNELS

Where to Ask About These Terms

If anything in these terms is unclear, or you want to exercise a right described here — like requesting account data or closing your account — reach out through any of the channels below. Our support team handles terms-related queries with the same priority as payment issues, so you will not be passed around.

Team online

Live Chat

Open the chat widget from any page on prime2. Ask your question about account terms, withdrawal policies, or data rights directly. An agent picks up the conversation and walks you through the relevant clause so you understand what applies to your situation.

Email Support

Send a message to our support address with the subject line referencing your query — account closure, data request, or dispute. We reply with a clear explanation of the relevant term and any steps you need to take on your end, including identity verification if required.

Help Centre

Browse categorised answers inside the help section of your prime2 account. Articles cover common terms questions like how long we retain your data, what happens if your bKash or Nagad deposit fails mid-transaction, and how to escalate a complaint if you feel a term has been misapplied.

Common Questions About Our Terms & Conditions

Below are answers to the questions we receive most often regarding these terms. Each answer addresses a specific clause or process so you can find what matters without reading the entire document.

Access depends on your local law and eligible regions. We do not make a blanket claim of availability everywhere. If our services are restricted where you reside, you are responsible for not using the platform in violation of local regulation.

We may suspend or close your account, withhold pending withdrawals, and void any active wagers. The specific action depends on the severity of the breach. We will notify you via your registered email explaining which clause was violated and what remedy is available to you.

Contact support through live chat or email and request account closure. We will process remaining withdrawals to your registered bKash, Nagad, or Rocket wallet, then deactivate the account. Any remaining balance must be withdrawn before closure is finalised.

Yes. When you deposit through bKash, Nagad, or Rocket, you agree that the transaction is also subject to the wallet provider's own terms. We are not responsible for failures, delays, or charges applied by the wallet provider on their end of the transfer.

We can update terms at any time. We notify you via email or an in-account notice before changes take effect. If you continue using the account after the update, you accept the new version. If you disagree, you may close your account before the effective date.

You must meet the minimum age threshold required by applicable law in your region to use our services. We verify age during registration. If we discover an account belongs to someone below the required threshold, we close it and return deposited funds to the registered payment method.

Raise a dispute through live chat or email with a clear description of the issue — whether it is a failed deposit from Nagad, a delayed withdrawal to Rocket, or a wager you believe was settled incorrectly. We investigate and respond with our findings within a reasonable timeframe.

General promotional rules sit within these terms unless a specific promotion has its own separate conditions. Where separate conditions exist, they are linked from the promotion itself and override only the clauses they explicitly address. Everything else in these terms still applies.

You can ask for a summary of personal data we hold, your transaction history, and any identity documents on file. Submit the request through support, verify your identity, and we provide the information in a readable format within the period stated in our privacy policy.

If your account shows no login or transaction activity for an extended period defined in these terms, we may classify it as dormant. You will receive a notification before any action is taken. Dormant accounts may be subject to administrative fees or closure, with remaining funds returned to your registered wallet.

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