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How prime2 Handles Your Personal Information

We collect only what we need to run your account and process your payments through bKash, Nagad or Rocket. This policy explains what data we hold, why we hold it, and what control you have over it.

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DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We treat your data the way we treat your wallet balance: carefully, with clear rules and no shortcuts. Every layer of our data pipeline is built around limiting access, encrypting transfers, and giving you visibility into what we store. Below are the specifics of how each area works within prime2.

Encryption in Transit

Every piece of data moving between your device and our servers travels through SSL-encrypted channels. Whether you are confirming a bKash deposit or updating your phone number, the connection is protected against interception throughout the transfer.

Cookie Management

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby. You can disable non-essential cookies through your browser. Doing so will not lock you out of your account or prevent deposits.

Account Security

Your prime2 account is protected by OTP verification sent to your registered mobile number. If someone tries to log in from an unfamiliar device, the system requires a fresh code before granting access, keeping your balance and data safe.

Data Retention

Transaction history linked to Nagad, bKash or Rocket payments is retained for the period required by applicable regulations. Once that period ends, records are anonymised or deleted. You can request early deletion of non-financial personal data at any time.

Third-Party Sharing

We share data only with payment processors completing your deposits and withdrawals, and with compliance partners when legally obligated. No personal information goes to advertisers or data brokers. Each partner operates under contractual data-protection obligations.

Requesting Changes

You can ask us to correct inaccurate details, restrict processing, or delete your account entirely. Submit the request via live chat or email. We verify your identity through your registered mobile number and process the change within a reasonable timeframe.

What This Privacy Policy Covers

prime2 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with prime2, we collect personal details such as your name, phone number, email address, and payment credentials associated with bKash, Nagad or Rocket. We use this information to verify your identity, process deposits and withdrawals, prevent fraud, and communicate account updates

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to you. We do not sell your personal data to third parties for marketing. Data may be shared with payment processors strictly to complete your transactions and with compliance partners where legally required. We store your information on encrypted servers and apply access controls so only
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authorised personnel can view sensitive records. Retention periods depend on the type of data: transaction records are kept for as long as regulatory obligations require, while marketing preferences can be deleted at your request. Cookies and similar technologies help us remember your session and improve how
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our platform performs on your device. You can manage cookie preferences through your browser settings. Our services are available only where local law and eligible regions permit, and we adjust data handling obligations accordingly. If Bangladesh regulations change in ways that affect how we process your
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data, we will notify you through your registered contact method before applying any new practice.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about your personal information or want to make a data request, we keep multiple channels open. Our support team handles privacy queries with the same priority as payment issues, so you are never waiting in a secondary queue. Reach out through whichever method suits your routine.

Common Questions About Your Data at prime2

Below are answers to the questions our support team hears most often regarding personal data, account privacy, and your rights as a user in eligible regions. If your question is not listed, reach out through live chat or email and the team will clarify.

We collect your name, mobile number, email address, and the payment credentials you use for bKash, Nagad or Rocket. If you verify your identity further, we may also store a copy of your national ID for compliance purposes.

No. We do not sell or share your personal information with advertisers or data brokers. Data is shared only with payment processors to complete your transactions and with legal or compliance partners when required by applicable regulation.

Log into your account, go to settings, and open the privacy section. You can download a summary of the data we store. Alternatively, contact our support via live chat or email and ask for a data access report linked to your registered number.

Yes. Submit a deletion request through account settings or via our support channels. We verify your identity using OTP to your registered mobile number, then remove personal data. Transaction records may be retained where regulation requires it.

Payment credentials are encrypted both in transit and at rest. We do not store your full wallet PIN. Transaction confirmations pass through SSL-secured connections, and access to payment records is restricted to authorised operations staff only.

We use session cookies for login persistence and analytics cookies to track page performance. You can disable non-essential cookies through your browser settings without losing access to your account or deposit functionality.

Yes. If we update this policy in a way that affects how your data is processed, we will send a notification to your registered email or mobile number before the changes take effect. You can then review and decide how to proceed.

Transaction records tied to bKash, Nagad or Rocket deposits and withdrawals are kept for as long as regulatory obligations require. After that period, data is anonymised or removed. Non-financial personal data can be deleted earlier at your request.

Access to prime2 depends on your local law and eligible regions. We do not restrict login by IP alone, but certain features may be unavailable if your location falls outside the jurisdictions where we are permitted to operate.

Reach our data team through live chat or email immediately. Provide your registered phone number and describe the concern. We investigate within a reasonable timeframe and will inform you of the outcome and any corrective steps taken.

How prime2 Handles Your Personal Information

How We Protect and Manage Your Information

Encryption in Transit

Cookie Management

Account Security

Data Retention

Third-Party Sharing

Requesting Changes

How to Reach Us About Your Data

Common Questions About Your Data at prime2

01 What personal data does prime2 collect when I register?

02 Does prime2 share my data with advertisers?

03 How can I see what data prime2 holds about me?

04 Can I delete my prime2 account and all associated data?

05 How does prime2 protect my bKash or Nagad payment details?

06 What cookies does prime2 use and can I disable them?

07 Will prime2 notify me if this privacy policy changes?

08 How long does prime2 keep my transaction history?

09 Is my account accessible from regions outside Bangladesh?

10 Who do I contact if I believe my data has been mishandled?

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