Reference

How We Handle Your Legal Rights

Our legal policy explains exactly what happens with your account data, how we process payments through bKash, Nagad and Rocket, and what rights you have over your information.

Account Data ProtectionPayment Processing PolicyRegional EligibilityUser Rights
Browse the Lobby Read FAQ
prime2 How We Handle Your Legal Rights
POLICY CONTACT PATHS

Reach Us About Legal Queries

If you have a question about your data, your account status, or how a specific policy applies to your situation, these are the direct paths to our team. We handle legal and policy queries separately from general account help so your request reaches the right desk without delay.

Live Chat Open the chat widget from any page on our site. Select the legal or policy category from the menu and a specialist will pick up your query. Available around the clock for account and data questions, with responses typically within the same session.
Email Support Send your legal query to our support email address. Include your registered phone number and a brief description of what you need — data export, account deletion request, or policy clarification. We respond within one business day for legal matters.
Mobile Wallet Disputes If your concern involves a bKash, Nagad or Rocket transaction, mention the wallet name and transaction reference in your message. We cross-check with our payment records and coordinate with the wallet provider where needed to resolve discrepancies.
DATA AND ACCOUNT HANDLING

How We Protect and Manage Your Data

We handle your information with clear rules, not vague promises. Here is how each area of data and account management works at prime2, covering storage, cookies, security, retention, contact rights and change requests.

Data Storage

Your personal details and payment records sit on encrypted servers. We separate identity data from transaction logs so that a breach in one layer does not expose the other. Only authenticated internal systems can cross-reference the two datasets.

Cookie Practice

We use session cookies to keep you logged in and preference cookies to remember your language and wallet choice. No advertising trackers run on our pages.

Account Security

Every login requires OTP verification sent to your registered mobile number. If you lose access to that number, our support team verifies your identity through your linked bKash, Nagad or Rocket wallet details before resetting credentials.

Retention Period

We keep active account data for as long as your account is open. After you request deletion, we retain transaction records only for the minimum period required by financial regulation, then purge them. Inactive accounts are flagged after twelve months.

Contact and Correction

You can request a copy of all data we hold on you, correct inaccuracies, or ask us to restrict processing.

Change Requests

Policy changes are published on this page with a clear effective date. If a change materially affects how we use your data, we notify you via the mobile number on your account before the change takes effect, giving you time…

Common Questions About Our Legal Policy

These are the questions our support team receives most often about legal matters, data rights and account eligibility. Each answer gives you the practical steps or facts you need.

No. We do not sell or share your personal information with advertisers or data brokers. The only external parties who receive data are the mobile wallet providers (bKash, Nagad, Rocket) for transaction processing, and only the minimum details needed to complete your payment.

Open live chat or send an email with your registered phone number and the words 'data export request.' Our team compiles a file containing your profile details, transaction history and login records, then sends it to your registered email within three business days.

Yes. Contact support and request account deletion. We close your account immediately and begin the data purge process. Transaction records may be held for a short retention period required by financial regulation, after which everything is permanently removed.

Before closure, we process any remaining balance back to your linked mobile wallet — bKash, Nagad or Rocket. If the wallet is no longer active, we work with you to find an alternative withdrawal path before finalising the closure.

Access depends on your local law and eligible regions. We do not make blanket claims about legality in any jurisdiction. It is your responsibility to verify that accessing and using the platform complies with the regulations that apply to you personally.

You provide a phone number linked to your bKash, Nagad or Rocket wallet. We send an OTP to that number, you confirm it, and your identity is cross-referenced with the wallet holder name. No physical documents are required at sign-up unless flagged by our risk system.

We run session cookies for login persistence and preference cookies for language and wallet selection. There are no advertising or tracking cookies. You can delete all cookies through your browser settings without affecting your account status or balance.

We update this page with a new effective date whenever a material change is made. If the change affects how your data is processed or stored, we also send a notification to the mobile number on your account before the new terms take effect.

Yes. You can ask us to limit processing to account maintenance only — meaning we keep your records but stop using them for analytics or communications. Submit the request through live chat or email, and the restriction applies within one business day.

Reach out through live chat or email and include the wallet name (bKash, Nagad or Rocket), the transaction reference number and the date. Our payment team reviews the record against the wallet provider's confirmation and resolves discrepancies directly with you.

Related pages

prime2 Bangladesh FAQ bKash MoneyPass Crash Zone About Us